/ Pixelados · Colombia · Odoo
Monthly Odoo support and maintenance
Odoo support with prepaid hours or a dedicated developer at $20 USD/hour. Bug fixes, changes and maintenance with agreed terms.
What maintenance covers
- Bug diagnosis and fixes, small changes, reports and user and permission adjustments.
- Minor updates reviewed on a test instance first. Version upgrades require their own scope and estimate.
- Prepaid hours for an occasional task queue or a dedicated developer for continuous monthly work.
How to request changes
Send reproduction steps, expected results, screenshots and priority through the agreed channel. We review scope, estimate hours and request your approval before implementation. You receive a time report and weekly update. Response times, coverage, urgent requests and unused-hour terms are agreed in the proposal.
Engagement models and pricing
| Model | Price | Terms | Best for |
|---|---|---|---|
| Hourly | $20 USD/h | No minimum. Actual hours invoiced every two weeks with a time report. | Occasional changes or diagnosis |
| 20-hour pack | $400 USD | Prepaid; usage and validity agreed in the proposal. | A defined task queue |
| 40-hour pack | $800 USD | Prepaid; usage and validity agreed in the proposal. | A defined task queue |
| 80-hour pack | $1,600 USD | Prepaid; usage and validity agreed in the proposal. | A defined task queue |
| Dedicated developer | $3,200 USD/month | Approximately 160 hours per month. | Ongoing development |
| Fixed-price project | Estimated at $20 USD/hour | Fixed price and scope in the proposal. | Implementations or migrations |
Editions, licenses and localization
We work with Odoo 17, 18 and 19, Community and Enterprise, on Odoo.sh or on-premise. You buy Enterprise licenses directly from Odoo or your partner; we do not sell licenses and work on your instance. We use official localization modules and coordinate with your accountant, without promising tax compliance in the US, Canada, UK or Spain.
Frequently asked questions
Scope, pricing and how we work.
01 What response time do you offer?
It is agreed in the proposal based on coverage, priority and contracted capacity. We do not publish a universal response time or round-the-clock coverage.
02 Are you an official partner of Odoo?
No. We are an independent team. We do not sell licenses: you buy Enterprise directly from Odoo or your partner and we work on your instance.
03 Do you work with Community and Enterprise?
Yes, both editions. We check feature availability against your edition and license.
04 Odoo.sh or on-premise?
We work on Odoo.sh or your on-premise installation, with authorized access and a test environment.
05 How are hours reported?
You receive a report by task. For hourly work, we invoice actual time every two weeks and share a weekly update.
06 Is there a minimum number of hours?
Hourly work has no minimum: $20 USD/hour. Packs are prepaid; fixed-price project scope is agreed in the proposal.
07 Who owns the code?
The client owns the code we develop for their project. Odoo and third-party dependencies retain their original licenses.
08 Which versions do you work with?
Odoo 17, 18 and 19. For upgrades from older versions, we analyze the route and dependencies before quoting.
Let’s discuss your Odoo instance
Odoo is a registered trademark of Odoo S.A. Pixelados is an independent company and is not affiliated with Odoo S.A.